BigDigital is an agency specializing in consulting, process automation and the development of custom solutions for businesses. They offer a wide range of services, including building process management based on indicators, implementing BI analytics and developing MVP software products.
Recently, representatives of our company, Dmitry and Natalia, shared their experience of working with clients and colleagues using mymeet.ai. They highlighted the benefits they have gained from this platform and how it has helped them in their work.
"Previously, we had to manually review all meeting recordings, which took a lot of time," says Dmitry, the founder of BigDigital.
BigDigital has begun to use mymeet.ai for five use cases:
Transcription of client meetings;
Quick information retrieval;
Creation of internal policies;
Minimization of risks and improvement of customer service;
Planning automation.
The solution was implemented as a Telegram bot, which duplicates the web version of the service. All internal team communication and communication with customers takes place through this messenger. The bot is added to work chat rooms, accepts meeting links through them, and shares reports after processing. The report includes a transcript and summary of the call inside.
"In 90% of cases, we use a bot to send a report about the meeting on Telegram," says Natalia, the project manager.
Why did you decide to use mymeet.ai ?
When searching for an effective BigDigital tool, we tried different transcription solutions: Tactiq.io , Fireflies.ai and built-in transcription in Zoom. The choice fell on mymeet.ai for a number of reasons, the main one is the quality of Russian language recognition.
"We are not satisfied with the quality that Zoom does. We are not satisfied with language recognition in other services," says Dmitry.
Processes requiring optimization
Prior to the introduction of mymeet.ai, BigDigital experienced challenges related to project management and communication with clients.
Dmitry, a representative of the company, explains the situation as follows: "Projects are long, and it can be challenging to remember details after six months. For example, it might be difficult to recall something that happened in the conference, but wasn't recorded as a specific task. Or maybe there was a wish expressed during the meeting. Should we listen to the whole chronology from the beginning of the project to understand what happened? Who would do this?
Previously, these issues were partially solved by using assistant notes, but that required a significant amount of manual effort.
1. Transcription of meetings with clients
BigDigital use mymeet.ai to transcribe client meetings automatically. The meetings are either recorded by our team or with the help of the mymeet bot. The recordings are then sent to mymeet.ai for transcription into text format. In addition to transcription, the call summary is also generated.
Dmitry highlights the importance and convenience of this process for managing long-term projects, as every detail can make a significant difference months later. Transcribed meetings are not only sent to our internal team but also to our clients.
According to Dmitry, "Every meeting is recorded and transcribed, and we send a record of each meeting to our clients to maintain transparency and accuracy in our communication."
Automating this process has significantly reduced the time required to review and analyze meeting minutes. This approach makes it easier to navigate through project documents and speed up access to the information needed, which is crucial in situations with tight deadlines and high demands for the quality of project delivery.
2. Quick information search
Thanks to automated transcription of meetings, the full text is now available for quick search using keywords. This is particularly useful for managing long-term projects where information accumulates over months.
Transcriptions allow you to instantly find references to specific topics, tasks, or comments, significantly reducing the time needed to process internal queries and allowing the team to respond quickly to changes in projects. With this information at hand, any project or meeting details are always accessible, making project management more flexible and efficient.
Thanks to mymeet.ai, the team can avoid lengthy pauses in work due to needing to listen to meeting recordings to clarify details from past projects. Now, it's enough to enter a keyword or phrase into the transcript search to retrieve all necessary information.
As Dmitry said, "It's really helpful when you need to recall project details discussed a few months ago quickly."
3. Creation of internal regulations
BigDigital uses mymeet.ai to create and manage internal regulations and documentation. The system converts verbal agreements and discussions into written documents, which are then used as a basis for the formation of company regulations.
Management can use the system to formalize standards and procedures for consistent task and project execution. Automation helps reduce the time and resources required for manual documentation.
Dmitry uses the system's transcription feature to document strategic decisions, which can then easily become formal regulations. This helps new employees get involved in processes more quickly.
In Dmitry's words, "I use the transcription feature of mymeet.ai to form strategic documents. I dictate ideas while walking and the system transcribes everything, helping me structure my thoughts into working documents."
4. Minimizing risks and improving customer service
Transcribed meetings serve as a legal and business support tool for communicating with clients. This documentation allows the company to avoid conflicts based on misunderstandings, as any agreements, wishes, or instructions are clearly recorded and easily verifiable.
This significantly reduces errors and omissions, increasing customer trust and improving the overall quality of service. The team can quickly refer to the documented meetings to confirm details or clarify the terms of cooperation.
Dmitry said: "We minimize possible expensive risks in a very cost-effective way. This allows us to quickly respond to customer requests and accurately reproduce the details of discussions."
5. Automation of planning
The company has integrated mymeet.ai into their planning processes to help allocate resources more efficiently. The summary of each meeting automatically extracts actions, commitments, and deadlines from the discussion.
Using natural language processing algorithms, mymeet.ai analyses the contents of the transcript and identifies key points that can be used for planning. This automation of planning significantly reduces time spent on administrative tasks and updates, improving work efficiency.
After each strategic meeting, the system automatically generates a list of tasks and distributes them to team members.
Dmitry said, "When we're discussing big projects, we use mymeet.ai to help us create tasks automatically. After the meeting, we get a transcript and the tasks, which we can then adjust using GPT if needed. It's like having a sprint plan in our hands."
You can try it mymeet.ai for free. After registration, 180 free minutes are available for you to process calls. This is usually enough to check the performance on the example of 5-10 records or 3-4 meetings.
If you have any questions about the implementation or suggestions for development, then write to us by email hello@mymeet.ai or on Telegram @ilyaberdysh.
